What information do we collect and how is it used?

When you order with HELENKLEORESSHOP.COM, we need to know your name, e-mail address, mailing and delivery address, telephone number/s, credit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.  We may also use this information to advise you of new products and services.


How do we protect your personal information?

HELENKLEORESSHOP.COM takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure and alteration. You are not obliged to provide any information requested however withholding information required by law may render us unable to provide the goods which depend on the collection of that information.

Our website uses 256 bit secure sockets layer (SSL) encryption. SSL provides a protection on all information passed from you to us via encryption. When you place orders or access your account on the web site, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential information, such as your address and order history, is not stored on the web server but on HELENKLEORESSHOP.COM cloud databases, which is protected against unauthorised access.



"Cookies" are small data files sent by a web server and stored by your browser on your computer's hard drive when you visit a website. A cookie can contain certain information that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites.

HELENKLEORESSHOP.COM uses cookies to store items in your shopping cart and to identify you on return visits. Most internet browsers automatically accept cookies, but you can usually change your browser to notify you when you receive a cookie or to reject cookies. Most of the content of our website can be viewed without accepting cookies but full functionality of our website, including the shopping cart, requires the use of cookies.


What happens if you don't provide us with the information we require?

If you don’t provide us with certain information, we may be unable to provide you the products, services or information you wish to buy or receive.


Access to personal information

You have the right to request a list and copies of personal information we hold about you.

If you require access to your personal information, or have questions or concerns in relation to how privacy is managed by HELENKLEORESSHOP.COM, please email helen.kleores.@gmail.com There may be limited circumstances, which are exemptions contained in the Act, whereby we may need to deny access to information.

Additionally if you believe that any of your personal information we hold is inaccurate, incomplete or out-of-date, please email helen.kleores.@gmail.com We will correct any inaccurate, incomplete or out-of-date personal information if you request us to do so, where required by law.


Signing up for our newsletter

When you sign up for our email newsletter, we need only a name and e-mail address - which we use to send the information you requested.


Oprting out of our newsletter

If you no longer wish to receive offers from us please use the 'UNSUBSCRIBE' on your email newsletter of helen.kleores.@gmail.com


Gift Vouchers

If you purchase a gift for another person any information you volunteer regarding the recipient is only used to fulfil the order.


Messages and comments

Messages or comments you submit to us via the website, eg. through an email or "Contact" form is collected and will be used to respond to any specific points raised, or for the continued improvement of our products and service.


Surveys or questionnaires

Occasionally we may ask you to participate in surveys or questionnaires. These help us improve our levels of service and to maximize the opportunities and benefits you can enjoy.


Further Information or questions?

You are welcome to send us a message at any time. Click here to send your message now


PRESTON, Victoria, Australia, 3072

ABN 75 967 661 711